Terms, billing and refunds

Customer service

For billing questions, refund requests, account problems or anything else, email Toldwell support at info@logthepain.com. Write from the email address on your account so we can verify it, and include the approximate date of any charge you are asking about.

We reply within 2 business days. Do not include pain records, passwords or sign-in codes in your message; we never ask for them.

What you are buying

Toldwell is a digital pain diary. The diary itself is free: unlimited entries on the 3D body map, descriptors, timers, your complete on-screen history for any date range, one full report (PDF and QR) and export of everything you entered, with no card and no time limit. We never lock your own history behind a payment.

Two paid plans add what a record needs once it matters to someone else. Plus ($7.99 per month or $49.99 per year, about $4.17 per month) adds encrypted cloud backup and sync, unlimited reports, appointment mode, lasting revocable share links and the medication trial view. Evidence ($14.99 per month or $99 per year, about $8.25 per month) includes everything in Plus and adds the Evidence Pack: activities and limitations, medication dose and time, an amendment ledger, a provenance block with a content hash and timestamp on every PDF, PIN-protected attorney share links and CSV export. Prices are in US dollars. Taxes may be added at checkout where the law requires. Subscribers who joined at an earlier price keep that price for as long as their subscription continues.

Payment is taken by Stripe. Your subscription renews automatically at the end of each billing period, at the price shown when you subscribed, until you cancel. We will tell you in advance if the price changes, and you can cancel before the change takes effect. Toldwell does not see or store your card number.

Toldwell records what you report. It is not a medical device, does not give diagnoses and is not a substitute for care from a clinician.

Medical disclaimer

Toldwell is a personal record and communication tool. It does not diagnose a condition, recommend or provide treatment, monitor you for an emergency, or replace a doctor or other qualified healthcare professional. Body graphics, ratings, summaries, and reports describe information entered by the user and may be incomplete or inaccurate.

Do not delay or disregard professional care because of information in Toldwell. If you think you may have a medical emergency, contact your local emergency service immediately. Decisions about diagnosis, medicines, tests, and treatment must be made with a qualified healthcare professional.

Returns

Toldwell sells no physical goods and ships nothing, so there is nothing to return. The refund policy below covers subscription charges.

Refunds and disputes

If Toldwell is not right for you, email us within 14 days of any charge, whether it is your first payment or a renewal, and we will refund it in full. No reason is needed. After 14 days a charge is not refundable, but you can cancel at any time to stop future charges and keep access until the end of the period you have paid for.

We also refund, at any time, charges caused by our mistake: a duplicate charge, a charge after you cancelled, or a period in which the service was unavailable for most of the time. Refunds go back to the payment method you used and usually arrive within 5 to 10 business days, depending on your bank.

If you disagree with a charge, please contact us before opening a dispute with your bank or card issuer. Most problems are resolved within a couple of days by email. If you do open a dispute, we will respond to it through Stripe with the records of your account, and we may suspend paid access while it is open.

Cancellation

Cancel whenever you like from Settings: choose Manage, change or cancel subscription, which opens your Stripe billing page. You can also email us and we will cancel for you.

Cancellation takes effect at the end of your current billing period. You keep full access until then, you are not charged again, and no partial refund is owed for the remaining days outside the 14-day window above. Your records stay on your device after your subscription ends; export anything you want to keep as a PDF first if you are unsure.

You can resubscribe at any time. For a card-backed trial, cancel before the displayed trial end to avoid the first charge. Any no-card trial already granted before this change keeps its original end date and does not charge automatically.

Free trial and promotions

7-day Plus trial, no card. Any account can start one Plus trial from the plan page or the moment a Plus feature is first asked for. No payment details are collected and nothing is charged when it ends: the account returns to the free diary with everything it logged. If you subscribe during the trial, your card is taken at checkout and the first charge falls on the day the trial would have ended. One trial per account; canceling or resubscribing does not restart it, and a trial used in the App Store or on Google Play counts. We may end trials obtained by creating additional accounts.

Annual saving. Plus is $49.99 for a year against $7.99 a month, about 48% less than twelve monthly payments; Evidence is $99 a year against $14.99 a month, about 45% less. The saving is built into the price; nothing needs redeeming.

Promotional codes. If we offer a code or a discounted price, it applies only to the plan, period and dates stated in the offer, it can be used once per account, it cannot be combined with another offer or exchanged for cash, and it can be withdrawn before you redeem it. The standard price applies when the promotional period ends, and we will say so in the offer. Refunds of a discounted charge are for the amount you actually paid.

Legal and export restrictions

You must be at least 18 years old to buy a subscription; younger people may use Toldwell with a parent or guardian who holds the account. Paid subscriptions are sold only where Stripe can process the payment and where sanctions or export-control laws do not prohibit us from providing the service. If we cannot lawfully serve you, we will refund any charge we have taken.

Toldwell is a personal diary. It may not be used to store records about other people without their permission, or in any way that breaks the law where you are. Because the service is an online tool and not software you download, it is not subject to export licensing, but we will suspend access where the law requires it.

Changes to these terms

We may update this page as the service changes. If a change affects what you pay or your refund and cancellation rights, we will email the address on your account before it applies. Our privacy policy describes how we handle your information.